Accessible Seaside Stays: What to Expect from an Inclusive Hotel
October 10, 2025IN BLOG POSTS BY MARSHAM COURT HOTEL
A British seaside break should be inclusive and welcoming for all. At Marsham Court Hotel in Bournemouth, accessibility is not an afterthought – it is at the heart of everything we do. This commitment has now been recognised nationally, with Operations Director James Dixon-Box appointed by the UK Government as the official Disability & Access Ambassador for the Hospitality Industry.
Announced on 31 July 2025 as part of the Cabinet Office Disability Unit initiative, James’s role involves working with business leaders, accessibility advocates and government stakeholders to improve inclusion and remove barriers across the UK’s hospitality sector. This recognition reflects both his personal commitment to inclusive hospitality and Marsham Court’s ongoing investment in creating a welcoming environment for all guests.
Accessibility Beyond Expectations
From the moment you arrive, accessibility at Marsham Court is clearly a priority. The hotel features dedicated Blue Badge parking bays, alongside an external platform lift that provides step-free entry at the front of the hotel. Inside, a spacious reception with a lowered counter ensures all guests are welcomed comfortably.
Accessible Bedrooms with Specialist Features
Marsham Court offers five dedicated accessible rooms that go beyond minimum requirements. Rooms are fitted with:
- Profiling beds
- Ceiling track hoists
- Wheel-under basins
- Roll-in wet rooms with grab rails
- Visual alarms and pull cords
- Wide doorways and turning space
These rooms are designed to be both functional and stylish – and are only bookable directly to ensure the right support is provided.
The UK’s First Hotel with a Changing Places Facility
Marsham Court is proud to be the first hotel in the UK to offer a fully compliant Changing Places toilet and shower. This includes a height-adjustable bench, ceiling hoist, privacy screen and fully accessible WC and sink. It is a pioneering feature for guests with complex needs.
Pool Access with Dignity
The outdoor heated swimming pool is open seasonally and includes a pool hoist, level access and changing facilities for disabled guests. Accessible poolside sessions for non-residents can be booked in advance via the hotel’s dedicated event pages.
Sensory Room and Autism-Friendly Support
In addition to physical access, the hotel also supports sensory needs. A calm sensory room is available for guests who benefit from a quiet, multi-sensory environment – ideal for autistic travellers, children with sensory processing needs, or those requiring a calming space.
This room includes bubble tubes, fibre-optic lighting, a projector and bean bags – and can be booked alongside your stay.
Location That Supports Accessibility
The hotel’s East Cliff location is ideal for accessible travel. Bournemouth’s seafront offers:
- Step-free promenade
- Accessible beach huts
- Wheelchair-friendly gardens and piers
- Beach wheelchair hire (from the hotel upon request)
The team can also help arrange local mobility hire or taxi transfers.
Warm Hospitality Backed by Training
What sets Marsham Court apart is not just its facilities – it is the people. Staff are trained in disability awareness and offer friendly, discreet support. From assisting with luggage to explaining room features or dietary options, the service is always thoughtful and respectful.
National Recognition: Leading Accessible Hospitality
As the newly appointed UK Government Disability & Access Ambassador for the Hospitality Industry, James Dixon-Box represents the sector in national initiatives designed to improve accessibility. In this role, he will:
- Represent the hospitality industry in cross-sector accessibility programmes
- Promote best practice and inclusive design across hotels, restaurants and venues
- Encourage organisations to go beyond compliance and embed accessibility into service and culture
Discover Marsham Court’s accessibility features
Why Marsham Court Leads in Inclusive Hospitality
For guests who need more than just a ramp or lift, Marsham Court is a standout example of how a hotel can create truly inclusive holidays. With a Changing Places facility, hoist-equipped rooms, sensory support and pool access – all in a stunning seafront location – it is the perfect place to relax with confidence.
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