Bournemouth Pier is flat and accessible for wheelchairs and pushchairs. The main entrance to RockReef Activity Attraction is on ground level and has a small ramp and wide double doors to make it easily accessible.
The toilets are located on the ground floor and there is a baby changing facility. There is also a disabled toilet accessible from the outside to the East side of the main RockReef entrance.
The RockReef café is located on the first floor and only accessible via a staircase. However, there is a viewing and seating area available on the ground floor. The RockReef café strives to meet all dietary requirements with their menu options.