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Guest Service Directory & Operational Statements

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We take our responsibilities to our guests and the environment very seriously and have prepared statements to provide our guests with an insight of how we manage this. Click on the statements below to view and if you would like to make any suggestions of how we can make further improvements, please email

Guest Service Directory – please note that some items within this document may be operated differently at the present time due to the Government Guidelines around Covid-19. If you are in any doubt or need assistance – please call ‘0’ from your bedroom telephone.

Read our current Code of Action


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Accessibility Statement

Sustainability Statement


We have recently been awarded a £70,000 grant from BCP Council to deliver improved accessibility, including a Changing Places and Sensory Room.

This Autumn, work will start on the following projects:

Lift at the front of the hotel to improve access for guests with limited mobility and wheelchair users.

Levelling of the sea-facing front sun terraces.

Installation of a Changing Places and Sensory room  – we will be the first hotel in the UK to have these facilities which will benefit our resident guests as well as the local community and business traveller.

Removeable hoists installed in 2 guests bedrooms

Pool Hoist fitted.

Completion is planned by Spring 2022.