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Category Archives: Accessible Rooms and Additional Facilities

Sensory Room


Our newly installed (November 2021) Sensory Room has further enhanced our facilities for our guests with additional needs.

The specially designed environment provides a sensory experience for guests, young and old, with a wide variety of different needs and can be used for both relaxation and de-escalation, for those with processing difficulties.

Whether you are staying at the hotel for a short break, attending a meeting, conference, or event, or just popping in for a bite to eat, the Sensory Room is available to use if required.



Residential Guests – Free of charge
Non Residents – Our nominal £5 charge for a 30-minute session, is fully refundable if spending £10 or more in the hotel.

To book – please contact Reception on 01202 552111.

We also have a Changing Places Toilet and Shower facility.
Click HERE for more infomation.

Changing Places Facility


Our brand new Changing Places Facility is one of the projects we have undertaken to improve accessibility at the Hotel.

Access is via key card which can be provided at reception.

This facility is free to use for residential guests and for non-residents there is a nominal £5 charge which is refundable if you spend £10 or more in the hotel ie: food and drinks in our Retreat Bar.

Opening Hours:

Residential Guests:
24 hours a day – 7 days a week.

Non-Residential Guests:
0700 – 2200 – 7 days a week.

Disabled parking is available to book with the hotel prior to arrival for blue badge holders but is on a first-come first-served basis.

Facilities provided:
Nonslip flooring
Wall mounted height adjustable, adult-sized changing bench with tear-off paper roll supplied.
Ceiling Hoist (guests own sling for loop system required)
Height adjustable wash basin
Peninsular toilet with drop-down grab rails on each side
Large bin for pads
Emergency alarm
Privacy screen
Colostomy shelf
Disabled parking is available to book with the hotel prior to arrival for blue badge holders.

If you require additional information please contact the hotel on 01202 552111.

We also have a Sensory Room – Click HERE for more information.

Accessible Rooms with Additional Features


Accessible rooms additional features

We have two accessible rooms with additional features on the 1st floor with level access from the lifts.
These rooms are also Dog Friendly!

Both have wet rooms and 1 has a connecting room. Commode shower seats are also available on request.

These bedrooms have recently been adapted further to assist our guests with more specific needs.
Removable hoists and profiling beds have been fitted to assist our guests who may be traveling with a carer.

The beds profile to 85 degrees at the head and 12 inches up from under the knee which will then bring the feet up to a position that is most comfortable for the guest. They also adjust 18 inches vertically to assist carers when lifting.


These 2 adapted rooms are only available to book direct with the hotel. Please call our friendly reservations team on 01202 552111 for pricing and availability.